Services and Support
ERP systems must evolve as businesses change which requires assistance from experts. Evolution services help customers achieve faster ROI and continuous improvement through a combination of experts, tools and methodologies. Our portfolio of service offerings spans all phases of the customer solution life cycle, from planning to building to running. We help get software up and running fast and keep it operating at peak levels to ensure IT can effectively support business goals. Our services include:
Training – Continuously transferring knowledge and skills to employees is essential to maximize technology investments. After all, software is only what people can do with it. As employees become better informed and more efficient they make better decisions, work more effectively and optimize operations to boost the bottom-line. The Evolution training portfolio includes face-to-face training, web training and video conferencing.
Support – Evolution world-class support services keep systems running smoothly and help customers maintain optimum system performance levels. Evolution and our partners have been providing customer care for thirty years. Our support includes:
- On line support staff
- Robust web-based support
- Online Knowledge Base, providing browser-based access to answers to customer issues and questions
- Online World-wide Help Desk where customers can log and view support calls
- Automatic software upgrades and updates
Consulting – Experienced consultants from Evolution and its global partners excel in designing quality, innovative and cost effective business solutions for manufacturers. From a comprehensive business systems review to the customization of reports and screens to full-blown Business Process Management engagements, we deliver solutions to both simple and complex business challenges. Since 1979, Evolution and its partners have been helping customers dramatically improve the quality, efficiency and speed of supply chain relationships, global operations, inventory and manufacturing control, and strategic decision-making.
Remote Systems Administration – Remote Systems Administration (RSA) removes time consuming, low priority tasks from a company’s IT team so they can focus on key strategic projects. Evolution performs system administration remotely as needed – long term or just for a few weeks. RSA frees up IT teams so they can concentrate on improving business performance.
Technical Solutions – Evolution offers customization services to tailor software to meet individual customer needs.